Refund and Return Policy

Returning or exchanging your online order is simple—
do it via a home pick-ups or visit a store.
Start your online return or exchange here.

For home pick-ups, there’s an INR 200 fee, which will be deducted from your credit note. Once you request a pick-up, a carrier will collect your package from your shipment delivery address within 2 working days.

CONDITIONS FOR RETURNS

Return Window
Online purchases: 15 days from the delivery date.
In-store purchases: 15 days from the purchase date.

Please note, return or exchange requests will only be accepted once.
Item Condition
Items must be unused, in original condition, and include all tags.
Return Location
For your convenience, returns or exchanges can be made at any Nicobar store, no matter which store the original purchase was made.

Credit Note or Exchange
For accepted returns, we’ll issue a credit note or exchange the item for another size in the same colour, style and design.

Credit notes are valid for 1 year and can be used both online and in-store.

SPECIAL RETURN CONDITIONS
Non-Returnable Items
Gift cards, fragrances, wellness products, toys, fillers, tea lights, wallpapers, boxers, rugs, and furniture pieces are not eligible for return or exchange.
Wedding apparel sets are non-returnable. You can, however, initiate an exchange for them.

Sale Items
Sale items cannot be returned, refunded, or exchanged unless defective. If an item arrives damaged, we’ll provide a replacement or, if unavailable, a credit note or refund.
Damaged, Wrong, or Missing Items
Report any issues within 48 hours here.

Returns Process
Start your return or exchange journey here. Provide the email ID and order number used at the time of purchase.
For gift returns, a gift card will be issued. Any additional charges for shipping or gift wrap, if paid, will be deducted from your credit note amount.

Refunds
Refunds are only issued for fulfilment errors, such as incorrect or missing items. Unless you received the products in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.
Refunds are not provided for the time or labour involved in product creation.